Shipping Policy

 

DELIVERY INFORMATION
We ship all orders through DHL Next Day Delivery.

1 working day for parcel delivery with online tracking.
DHL will keep you up to date via email.
We ship within the United Kingdom.

Orders placed before midday on Monday to Friday will be processed & shipped on the same working day. You will receive your parcel the following working day (excluding holidays). For Highlands and Islands this could be an extra day.

Orders placed on a Friday (after midday), Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays).

Deliveries are made by DHL Monday to Friday. Occasionally on Saturday. However, there are no guarantees for Saturday delivery!
You can track your order on the following website
https://www.dhl.com/gb-en/home/tracking.html

NOTE: Black Friday Shipping

•⁠ ⁠Please allow an extra 3-5 days for processing,

Express Shipping will be prioritised throughout this period.

*Please note that in the event of DHL strikes/Non-working times and adverse weather conditions, we cannot guarantee delivery times and we cannot refund any orders that have already been despatched/ordered, until they arrive with you. In the event of a lost/wrongfully delivered parcel, we will only be able to resend the order once the investigation is completed by DHL and our side (5-10 Working Days)

If delivery instructions have been changed by the customer from “delivery to door step only” to “delivery to safe place” or “delivery to neighbours,”

London Perfume Factory no longer takes responsibility for lost or damaged parcels and will not provide any way of compensation.